Shipping glass requires extra care while packaging. Small artwork orders are carefully packaged and shipped fully insured. We have a 100% breakage free record shipping by Canada Post. For larger items, shipping costs are based on size and weight as well as whether crating/palletizing is necessary. Shipping estimates can be requested. If requested, purchases can also be shipped UPS or FedEx for an extra fee. All orders are shipped insured complete with a tracking number. Larger windows, inserts, and hanging panels are often crated/palletized and shipped insured through independent freight companies. Special orders or shipping locations will be shipped by the safest means possible. Items damaged in shipping must be claimed against the shipping company. When receiving the package, carefully inspect the package and notify the carrier of any damage. Take pictures if possible. Save all boxes and packaging material for visual inspection by the carrier should you need to file a claim. We will work with you should a claim be necessary. Most items are shipped and delivered with no problems. Please allow 1-3 business days for processing of all orders.